The first 5 digits indicate the type of chain. The digits 6-8 indicate the length of the chain (for dressage necklaces the number of individual links) and the last two digits indicate the quality/material of which the chain is made. For all other items: the first five digits indicate the item type, the next three are internal code numbers, the last two describe the color.

You can return the order to us at your own expense within 60 days. Please use the following link Returns portal. If there is a problem with a product after the 60 days, please contact our support team so that we can find an amicable solution.

If something doesn't quite fit, you can send your items back to us within 60 days. Just use our online returns portal (https://shop-sprenger.returnsportal.online/).

For customers with a German delivery address, we provide a DHL return label; the return shipping cost of €4 will be deducted from your refund.
For customers with a delivery address outside Germany, we do not cover the cost of return shipping. In this case, you send the items back yourself to the address stated in the returns portal.

If you would like to order an item, please click on the "Add to shopping cart" button. All selected items will be displayed in the shopping cart. From there you can proceed to the checkout. To continue with the order, you must first log in or create a customer account. Alternatively, you can also order as a guest. Then enter your personal details and select a payment method. Click on "Buy now" to complete your order.

For production reasons, we are often unable to accommodate every special request, but we are happy to hear your ideas and welcome suggestions!

Delivery in Germany is generally free of charge. Outside of Germany, shipping costs €9.90.

You can redeem voucher codes during the order process in the "Enter voucher code" field. The corresponding discount will be deducted from the order value. If your code shows "Invalid", please check your details again, otherwise please contact our customer service.

No!

Theoretically, you can order from us from €0.01.

During the ordering process you will be asked whether you would like to create a customer account. Alternatively click here

If you have forgotten your password, you can reset it in the login area.

Yes, you can place an order as a guest. To do this, select the option "Order as a guest" when you go to the checkout.

Registered customers can view current and past orders under "My orders" in their customer account.

No, that is not possible.

You will receive the order confirmation by e-mail within 5 minutes.

Your order will be processed directly by us. If you would like to order more items, you will need to place a new order.

To sign up to receive our regular newsletter with lots of background information on new products and tips about our products, you will find a sign-up box at the bottom of every page of the store.

There is always an unsubscribe link at the bottom of your customer account or in every e-mail you receive from us.

You don't have to subscribe to a newsletter to order from our online store - but the newsletter regularly provides information about Sprenger Insights, new products and exclusive discounts and promotions, so it's worth it!

You do not have to order in our online store to receive the newsletter.

As a newsletter recipient, you will regularly receive important information about dog sports and our new products. It also contains exclusive Sprenger Insights and news about promotions and discounts!

The newsletter is published regularly every 14 days.

The following payment methods are available:

- PayPal

- (Klarna) Purchase on account

- Amazon Pay

- Credit card (Visa & Mastercard)

- Instant bank transfer

- Apple Pay

- Google Pay

Automatically after dispatch by e-mail / also stored in the customer account

In such a case you must write to support.

In such a case you must write to support.

In such a case, you must write to the support team and the payment provider.

In such a case you must write to support.

Delivery is by DHL.

You are also welcome to send your order to DHL packing stations or post offices.

Delivery in Germany is generally free of charge. Outside of Germany, shipping costs €9.90.

Delivery in Germany is generally free of charge. Outside of Germany, shipping costs €9.90.

Delivery times are generally as follows:

• Germany 1-3 working days
• France 2-4 working days
• Italy 2-4 working days
• Austria 2-4 working days
• Spain 3-5 working days

If you do not receive your order within 1 week, please contact our customer support.

You will receive a shipping notification from us by e-mail, which contains a link to track your shipment. This can also be found in your customer account under "My orders".

If you are not at home, you will be notified accordingly by the shipping service provider.

Your order will be shipped on the morning of the next business day.

The articles are immediately available - if not, the article is marked accordingly

Not possible after ordering, beforehand in the customer account or order process

In such a case you must write to support.

In such a case:

1. check tracking

2. write to support

Check tracking. Possibly several packages? Write to support.

Shipping by Deutsche Post DHL

Unfortunately not. Exclusively by Deutsche Post / DHL

You can get advice by e-mail, but you can also use the callback form to call our support team.

If you have any problems, please contact our support team directly. We will take care of your request as quickly as possible.

Please contact our support team with any concerns or problems. The relevant expert will then get back to you.

On working days within 24-48 h.

Of course, you can also buy our products directly in a store. We have many specialist retailers who offer our products. We will be making a retailer search available again shortly.

You can reach our support team on weekdays from 8 a.m. to 4 p.m.

Please get in touch with us at: sprenger.com/contact

No, only tradespeople in the appropriate specialist area

No - online store and/or specialist store are sufficient.